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Cushii Comfort Guarantee

Try us for 14 days. risk free.

You’re choosing comfort for your little one. We make that decision easy with a simple promise: try Cushii at home for 14 days. If it’s not cloud-soft love, we’ll make it right—exchange, store credit or refund. Backed by our comfort-first philosophy and SOFTLUXE™ fabric science.

The Cushii Comfort Guarantee.

Love it or return it!

Within the 14 trial period if for any reason you are not satisfied;
01.
Pack all all components back in original packaging.
02.
Ensure all hangtags are still attached and manuals are returned with the original product.
03.
Fill out returns form.
04.
Send items to our Cushii Warehouse.

*All return shipping charges and materials are your responsibility and are non-refundable. Please allow 14 days for full amount to be refunded into the original account the product was purchased with.

FAQs

How long do I have?

14 days from delivery to lodge your return or exchange.

What condition do items need to be in?

Unworn, unwashed, tags attached, original packaging. Items must be unused.

Do you cover return shipping?

Yes for faulty/incorrect items. Not for change-of-mind.

When will I get my refund?

Within 3–5 business days after your return reaches our warehouse and passes a quick check.

Can I exchange a gift?

Yes. Use the gift receipt/order details. Refunds for gifts are usually issued as store credit.

Are sale items eligible?

Final-sale items aren’t returnable unless faulty. Standard promo-discount purchases are eligible under the 14-day window.